Right of withdrawal - procedure

The provisions of this article apply solely to Customers in their capacity as consumers purchasing articles online from ResiGrass.

The consumer has the right to withdraw from this agreement within a period of 14 calendar days without giving reasons.

The right of withdrawal period will expire 14 calendar days after the date of delivery of the goods, This right does not apply if the articles are tailor made, which is a.o. the case when a quantity of artificial grass is purchases that is less than a full roll and hence has been cut to measure. For the hedges this also applies for purchases of quantities less than the standard package as mentioned in the shop.

To exercise the right of withdrawal, the Customer must notify ResiGrass, Kapelsesteenweg 493  B 2180 Ekeren in an unambiguous statement (e.g. in writing by post, e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it. ) about their decision to withdraw from the agreement AND deliver/hand over the articles within 20 days as from the date of delivery of the goods to Customer, to ResiGrass, Kapelsesteenweg 493 in 2180 Ekeren, during normal opening hours.

To comply with the withdrawal period, the Customer must send a notification of their decision to exercise the right of withdrawal before the withdrawal period has expired.

The direct costs for returning the goods shall be borne by the Customer.  Articles for an amount of less than 100 Euro can be shipped by courier service (DHL, Fedex, TNT,….) or a specialised transport company for the rolls up to 4.00 meters to ensure adequate en qualitative shipment. 

If the returned product is reduced in value in any way, ResiGrass is entitled to hold the Customer liable and demand compensation for each depreciation in value of the goods that are due to the Customer’s use of the goods that goes beyond what is necessary in order to determine the nature, characteristics and operation of the goods.

If the value of the articles has deteriorated in any way, ResiGrass reserves the right to hold the Customer responsible and claim any indemnification for the loss of value as a consequence of the use thereof by the Customer, beyond the necessity to establish the conformity.  Only articles that are returned in the original packaging, along with all accessories, instructions and invoice or sales receipt can be returned.

If the Customer has requested that the provision of services start during the withdrawal period, the Customer shall pay an amount for the services provided up to the time that the Customer notified us of their withdrawal from the agreement that is proportional to the full completion of the agreement.

The Customer may not exercise the right of withdrawal for:

  • service contracts after the provision of service has been completed in its entirety
  • the delivery of goods manufactured according to the Customer’s specifications or that are clearly destined for a specific person as a.o. mentioned in §2 of this Article.
  • agreements where the Customer specifically requests ResiGrass to carry out urgent repairs or maintenance.

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